This position is no longer open for applications

Application Support Officer

• Up to $90k + super
• Perth CBD location (flexible work available)
• Close to public transport

The role:

You will be responsible for IT support and management of customers and internal staff technical issues/queries via the NBI service desk, live chat, and phone. Working alongside the Product Manager and BA/QA to create and improve a streamlined escalation process and to ensure we are delivering an exceptional experience to all our customers.

Responsibilities:

• Provide timely and effective advice and support to customers
• Superior knowledge of Now Book It software
• Install and maintain company internal desktop computers
• Contributes to the administration and maintenance of IT systems-
• Contributing to the maintenance of the NBI knowledge base
• Adhere to and improve Service Desk processes

Skills required:

• Knowledge of Service Desk or other ICT ticketing system’s
• Knowledge of ITIL framework
• Knowledge of Agile framework
• Knowledge or experience with SLA’s
• Demonstrated ability to problem solve and exercise judgment whilst working independently, often remotely via telephone and remote desktop
• Well-developed written and verbal communication skills, including the ability to communicate technical concepts to non‐technical staff
• Knowledge of OSX, Windows, iOS operating systems and hardware and how to troubleshoot
• Knowledge of Chrome and Safari web browsers and how to effectively troubleshoot webapps
• Level 2 Knowledge of IT systems, software and hardware

If working in a great location with supportive staff who are driven towards success excites you then click the apply button now! This opportunity will not last long!