Collections and Recoveries Coordinator

Location:  Bracknell, England
Salary:  GBP26600 - GBP26600 per annum

Marc Daniels are currently recruiting for a global business in Bracknell who are seeking a Collections and Recoveries Coordinator to join their financial services department.

Main duties of the Collections’ role include:

  • Pre-Arrears Agreement Handling - speaking with customers who potentially will not be able to afford future repayments
  • Early arrears Agreement Handling – negotiate payment plans
  • Liaising with Customer Service Representatives or Door Knockers
  • Vehicle Repossessions - dealing with both the third-party agents who are actively trying to recover the asset
  • Compassionate Handling of Deceased Agreements
  • Identifying and referring any agreements that may potentially involve Fraud
  • Tracing of GoneAways
  • Referring agreements for potential Pre-Litigation Action
  • Shortfall liability - discussing outstanding liabilities with customers following the end of contract

The ideal candidate will have previous experience in a similar role and/or have a strong background in customer services; dealing with complaints.

You will be a great communicator and be able to build strong rapport with customers over the phone and via email.

In return, this company can offer a fantastic working environment and future progression.

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