IT Project Manager (Contact Centre) (BBBH1569) SE Suburbs Melbourne, Australia

Salary: AUD650 - AUD750 per day

Project Manager (Contact Centre)

Machine Learning

Amazon Relationship

Excellent Day Rate $650-$750

Melbourne CBD

 

Description

To meet the growing demand for Contact Centre Products and Solutions (like Amazon Connect, Vocalcom), our client is looking for a Project Manager to join our newly formed team. This is a client facing position within our Professional Services organisation reporting to the Director of Professional Services. 

With a focus on managing a number of small to medium client projects involving our delivery teams, products and solutions, you will also be working with business and technology stakeholders to perform a range of delivery management and coordination activities. 

 There are four main parts to the role:

Customer and Stakeholder Relationship – Partnering with our customers and stakeholders to ensure their delivery experience is positive, professional and outcome focused.

Delivery and Project Management – Leadership and project management of small to medium client projects and project teams encompassing all aspects of a customer and project lifecycle.

Solution Scoping and Delivery Planning – Working with customers, account management and internal SME’s to prepare solution and scoping proposals.

Methodology and Governance – Refining and applying our project management methodology and governance to ensure projects run in an accountable and disciplined way.

WHO 

  • Experience in consulting, client facing roles and leading project environments
  • Someone who has good judgement, is practical, diligent and attentive to detail. 
  • Energetic, pro-active, self-motivated and has the ability to work independently 
  • A quick learner who likes a challenge and a fast paced start-up environment. 
  • The person must be a confident people person and structured logical coordinator.  
  • Capable of managing multiple projects and competing priorities. 
  • Ability and willingness to put in place structure, create processes and methodology templates where there are gaps.
  • Knowledge of/familiarity with Customer Operations/Contact Centres and Solutions desirable.
  • Some Travel may be required

 WHAT

To meet the growing demand for Contact Centre Products and Solutions (like Amazon Connect, Vocalcom), our client is looking for a Project Manager to join our newly formed team. This is a client facing position within our Professional Services organisation reporting to the Director of Professional Services. 

There are four main parts to the role:

  • Customer & Stakeholder Relationship– Partnering with customers & stakeholders to ensure their delivery experience is positive, professional and outcome focused.
  • Delivery & Project Management– Leadership and project management of small to medium client projects and project teams encompassing all aspects of a customer and project lifecycle.
  • Solution Scoping & Delivery Planning– Working with customers, account management and internal SME’s to prepare solution and scoping proposals.
  • Methodology & Governance – Refining and applying project management methodology and governance to ensure projects run in an accountable and disciplined way.

 WHAT ELSE 

 Project Management and Delivery Management Skills

  • Project Lifecycle & Governance 
  • Scope Management
  • Skill Based Resourcing & Resource Management
  • Risk and Issue Management
  • Time Management
  • Project P&L Management (Fiscal responsibility projects, including managing budget, expenses, invoicing, payment terms tracking)
  • Quality Management
  • Communication Management
  • Process improvement 

General Skills

  • Experience in managing multiple project and customer requests
  • Positive and supportive team management style
  • Ability to identify and own stakeholder needs and expectations

 

 

 

 

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