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Customer Service Manager

Customer Service Manager (JN -102025-63750) Kingston Upon Hull, England

CUSTOMER SERVICE MANAGER

Working in partnership with a family-owned business who are a supplier distributing bottled and plumbed water coolers across the market in Hull (HU4) we are recruiting an organised, independent customer service manager. This is a fantastic opportunity to work for a growing family business who are offering £16.5k plus discretionary Christmas Bonus.

Shift pattern/ Working hours:

Office based Monday to Friday 8am till 4pm.

Start date / Duration

The Customer Service Manager position will commence within start dates determined for December however interviewing process will be in November.  

Job Description

We are seeking a driven and collaborative Customer Service Manager to join our team on a part – time basis, working 20 hours per week. The role involves a high amount of attention to detail, great organisation skills and previous involvement within IT and software.

Responsibilities:

  • Small amount of filing
  • Organise the orders generated for between 3 – 4 drivers per day, creating an efficient route for them using Prowat
  • Upload the deliveries completed the day before by the drivers
  • Check their handheld confirmations are correct
  • Record total number of bottles, coolers swapped, sanitised, cups delivered by each driver
  • Print and check the vehicle tracker for each driver
  • Deal with enquiries, queries, orders
  • Check and action emails and phone calls in coming regularly
  • Ordering cooler replacements or new machines with the sanitisation room
  • Liaise with office manager and 2 other sales desks with any changes
  • Liaise with drivers completing your round where necessary
  • Assist with other members of staff

Requirements:

  • Competent on Microsoft Mail, Excel and Word
  • Customer Service Skills
  • Dealing with enquiries/queries from existing customers
  • Inputting customer orders onto Prowat (bespoke software)
  • Updating customer details on Prowat where necessary
  • Ensuring the customer is satisfied with the service
  • Weekly Telephone/email contact with existing customer base to check if require a delivery using Microsoft Excel spreadsheet
  • Creating quotations via email from prewritten template to customer enquiries
  • Follow up Quotations
  • Send Contracts won via Adobe

What’s in it for you?

  • £16.5k annual   
  • Straight permanent contract
  • Monday to Friday working hours 8am till 4pm
  • Birthday off!
  • Discretionary Christmas Bonus
  • 24 days holiday + Bank Holidays
  • Stafforce Navigate + App:
    • Shopping discounts.
    • Discounted Gym membership.
    • 24/7 GP service.
    • Health & Wellbeing support.
    • On-line access to payslips and pension information.

The successful candidate:

To be considered for the position of cleaning role you must.

  • Have clear organisation skills and use them to practice.
  • Attention to detail and accuracy in administrative tasks.
  • Strong communication and interpersonal skills.
  • Competent on Microsoft Mail, Excel and Word
  • Customer service skills

 

Interested? APPLY NOW!                                       REF – S05

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