Customer Service Manager (JN -102025-63750) Kingston Upon Hull, England

CUSTOMER SERVICE MANAGER

We are recruiting an experienced Part Time Customer Service Manager to join a small family-owned business who are a supplier and distributer of water coolers based in Hull (HU4). This is a fantastic opportunity to work for a growing family business offering starting salary of £27,500 (pro rata is £16,500) with an additional Christmas Bonus.

 

Shift pattern/ Working hours:

Part Time - 24 hours per week

Wednesday to Friday 8am till 4pm.

 

Start date / Duration

The Customer Service Manager position is a permanent role that will commence with immediate effect. Should you be subject to any notice period with a current employer we will work around that.

 

Job Description

As a Customer Service Manager you will be responsible for working a full 360 role providing excellent customer service throughout the full sales process from start to finish. Your day to day duties will include;

  • Customer Service
  • Dealing with enquiries from existing customers
  • inputting orders into their bespoke software
  • updating customer details and ensuring the customer is satisfied with service received
  • Sales
  • Conducting regular telephone and email contact with the existing customer base to ensure all delivery requirements are fulfilled and sales opportunities are maximised.
  • Creating new order quotations, following up and sending new contracts that are converted.
  • Logistics
  • Organise the orders generated and distribute deliveries between 3-4 drivers per day, creating efficient routes, minimising mileage whilst maximising output.
  • Administration
  • Record the total number of bottles and coolers distributed and swapped and upload the deliveries completed from the previous day.
  • Print and check each vehicle tracker and handheld communications from the drivers.
  • Order cooler replacements or new machines when needed
  • Check and action incoming emails and phone calls regularly
  • Deal with any enquiries and orders
  • Small amount of filing

 

The successful candidate:

To be considered for the position of Customer Service Manager you must;

  • Have previous experience in a similar 360 role
  • Be competent on Microsoft Mail, Excel and Word
  • Have great Customer Service Skills
  • Be a confident communicator via telephone and email
  • Be organised and self motivated

 

What’s in it for you?

  • Salary £27,500 – Pro rata salary £16,500
  • Permanent contract
  • 3 day working week - Wednesday to Friday (24 hours)
  • Increased holiday entitlement 24 days holiday + Bank Holidays
  • Your Birthday off!
  • Christmas Bonus (estimated value of £600)
  • Work for a small family-owned business who really value everyone in their team

 

Interested? APPLY NOW!                                       REF – S05

 

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