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HELP DESK & SWITCHBOARD OPERATOR - NHS

HELP DESK & SWITCHBOARD OPERATOR - NHS (GF/SH/CB/1) Canterbury, England

Salary: Rate enhancements for nights, bank holidays

We are looking for a Help Desk & Switchboard Operator to join a friendly and busy team in East Kent.  If you are looking for a varied and engaging role then this could be for you.

  • Position: Help Desk and Switchboard Operator
  • Location: Canterbury, Kent NHS
  • Hourly rate: £9.58 (rate enhancements available for evenings/night, weekends & bank holidays)
  • Duration: 6 months+
  • Hours: Shift patterns run through Monday-Sunday, 6am-10pm and operate on a shift rotation (37.5hrs week).
  • Randstad contact: The NHS team on 01622 357230 (option 3)

The Help Desk and Switchboard Operator’s position performs a key and vital role in the smooth running of the hospitals around East Kent and centres around providing helpful and professional services.

Help Desk and Switchboard Operator’s duties include:

  • Providing a helpful and professional service to the national health service and its customers.
  • Receiving, directing and informing callers in a timely and professional manner inline with the NHS and trust’s core values.
  • Responsible for paging systems, emergency and alarm calls inline with agreed policies and protocols.
  • Issuing pagers to staff.
  • Update telephone records.
  • Maintain rosters and on-call information for the hospital.
  • Receive calls to helpdesk and follow agreed procedures for recording, initiating action and response to customers.
  • Liaise with departments over service centre queries.
  • Arrange taxi bookings through non-patient transport.
  • Maintain the out of hours car parking intercom system and report any system failures.
  • Dispatch jobs departmentally to relevant services from incoming calls to the helpdesk service centre.

About you:

  • Flexible approach to working due to shift pattern rotations throughout Monday to Sunday 6am-10pm.
  • Keen to learn new skills and a can do attitude.
  • Customer focused and centred around providing excellent customer service.
  • Ability to communicate with customers, visitors, colleagues and management effectively.
  • Able to deal with emergency and high-pressure situations in a professional and calm manner.
  • Excellent I.T skills and be able to adapt to new systems.
  • Knowledge of the local area and common medical terminology is an advantage.
  • Previous helpdesk or switchboard experience is preferred and an advantage.
  • Good level of IT skills across Microsoft office packages 
  • Awareness of Health and safety standards

Requirements:

  • Eligible to work in the United Kingdom
  • 2 current proofs of address and national insurance.
  • Happy to undergo relevant training.
  • Access to transport will be an advantage when applying for this role due to the location of the hospital.

Why work for us?

  • All necessary training provided by us, with opportunities for other training and development
  • Access to great discounts with top highstreet retailers
  • Access to our Employee Assistance Programme
  • Long term work opportunities 01622 357230 (option 3) for more information or apply today!
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