The Royal Mint Experience are looking for Tourguides to join their team to work part time hours. Hours vary: 8:30 am to 9:30 pm on Fridays, Saturdays, Sundays, and school holidays (with the first tour at 9 am and the last at 8 pm), and 3:00 pm to 9:30 pm on weekdays (with the first tour at 3 pm and the last at 8 pm).

Description

Stafforce are looking to employ a number of Tour Guides to work a minimum of 6 hours per week. You will be required to be flexible and be able to work between Monday – Sunday including evenings on a rota based system. 

Key Accountabilities: 

·                Embrace the idea of ‘the team’ and actively work to ensure the success of the attraction. A conscientious attitude, ability to follow the script given and be open to receiving feedback from the management team. 

·                Ensure you are always punctual ready to start working at the time your shift starts. 

·                Ensure the highest standards of presentation are maintained throughout the attraction at all times. 

·                Be courteous and professional to guests at all times. 

·                Observe and report to the General/Duty Manager immediately any incidents which may affect the presentation, other employees or guests of the visitor attraction. 

Person Specification: 

Essential 

·                Experience in retail, using tills, stock replen 

·                Energetic, Happy, outgoing 

·                Ability to engage members of the public  

·                Ability to gather an audience and public speaking 

·                Outstanding Customer Service 

·                Creativity and Enthusiasm 

·                A flexible, hands-on, can-do approach 

·                Initiative and positivist 

·                An excellent work-ethic and desire to develop skills 

Desirable 

·                Experience in amateur dramatics 

·                Previous Experience of working in the Tourism Sector 

·                Experience in group management to maintain tight booking times 

·                Ability to speak a foreign language 

·                Awareness of health and safety 

·                Storytelling/ Interest in History 

Part-time hours: Minimum 6 hours per week