Stafforce wants to hear from you! We are currently looking to recruit a Sales Administrator and customer Service Executive to work at The Royal Mint, based in Llantrisant, CF72 8YT.

Salary 30K per annum

Full Time Monday - Friday

Purpose of the role:

The Administration and Customer Service Executive is essential in orchestrating the administrative and customer service functions within the Precious Metals Design division.  This role ensures the efficient handling of sample stock, coordinates purchase orders, manages sales order processing, and support customer service efforts across various platforms. 

Key accountability

• Administrative Efficiency:  Ensure all administrative functions are carried out efficiently within the division, maintaining order and precision in document and process management. 
• Customer Service Excellence:  Deliver outstanding service to enhance customer satisfaction and support business growth. 
• Inventory and Order Management:  Keep accurate records and manage the logistics of sample stock, sales orders, and purchase order orders to ensure smooth operations. 

Key Responsibility

• Manage and coordinate all sample stock, including tracking, distribution to sales agents, press, marketing, and for photo shoots. 
• Maintain accurate and up-to date records of all sample stock locations and movements. 
• Coordinate departmental purchase orders and oversee the receipt and processing of invoices. 
• Process sales orders for entry onto AX for store, eCommerce, and B2B transactions, including internal brands like 886 and wholesale/B2B orders for other brands. 
• Manage orders within established credit limits and flag any potential debt issues to relevant stakeholders. 
• Support the eCommerce division with customer service enquiries through phone, email, and chat. 
• Work closely with brands to secure delivery slots and ensure brands and customers are timely informed about the receipt of orders and back orders. 
• Escalate issues to key stakeholders and external parties as needed. 
• Coordinate all office functions for the Precious Metal Design Team, ensuring smooth day-to-day operations. 
• Collaborate with marketing, product development, merchandising, business development, eCommerce and senior leadership to support key administrative and customer service activities. 

Key Behaviours:

• Organisational Excellence:  Highly organised with a keen attention to detail and the ability to manage multiple tasks simultaneously. 
• Communication Proficiency:  Excellent communication skills, capable of effectively interacting with customers and internal teams. 
• Proactive Problem Solving:  Ability to identify potential issues and initiate corrective actions without delay. 

Knowledge, skills & experience:

• Essential:  Proven experience in administrative roles with exposure to customer service environments. 
• Desirable:  Familiarity with the jewellery or luxury goods industry, particularly in administrative or customer service capacities. 
• Skills:  Proficiency in AX or similar ERP systems, strong interpersonal skills, and adept at managing complex administrative tasks.