Distribution Support Officer, Employee Benefits (210004KT) Wong Chuk Hang, Hong Kong
Job Responsibilities:
- Provide enquiry support to intermediate & corporate client on policy administration, claim and complaints
- Provide administrative support for teammates
- Follow up and liaise with relevant parties to ensure timely and quality responses to enquiries
- Prepare performance reports to monitor SLAs and service standards
- Collect feedback & reflect customer needs and expectation to the Company
- Follow and propose changes to streamline process and meet customer expectation
- Participate in projects and system enhancements to enhance team efficiency and service level
Job Requirements:
- Bachelor degree holder perferrable
- Around 2 years' experience in Group health customer servicing is preferred
- Basic understanding of the distribution of health insurance businesses
- Excellent communication & interpersonal skills; with good client-centric mindset
- Able to work independently and under pressure
- Proficient in Microsoft Word, Excel and PowerPoint