Managed Services Engineer – Fully Remote (EST) – $110K–$130K + Bonus

An established, privately held IT services firm is looking for a Managed Services Engineer to join a growing team. This role sits within a co‑delivery managed services model, where engineers act as trusted technical advisors and work closely with client IT teams. This is a strong opportunity for someone who enjoys deep technical ownership, client-facing work, and helping scale a high‑performing managed services practice.

Your background:

• Strong hands-on experience in a Managed Services / MSP or enterprise IT environment
• Deep experience with:
• Cisco Nexus switching (troubleshooting, firmware upgrades)
• Palo Alto 3000‑series firewalls
• Microsoft 365 & Azure, including Azure networking and Microsoft Entra ID
• Enterprise backup solutions (e.g., Commvault, Beam, or similar)
• Broad infrastructure experience across:
• VMware vSphere / ESXi and Hyper‑V
• Dell and HPE server platforms
• SAN / NAS storage (Compellent, EqualLogic, PowerVault, Isilon, Nexsan)
• Disaster recovery and data protection tools (Veeam, Datto, Rubrik)
• Comfortable with Linux administration and scripting (PowerShell, Bash, Python)
• Familiarity with monitoring tools (syslog, SNMP)
• Strong, customer‑facing communication skills
• Open to candidates with ~6+ years of experience
• Must be located in the Eastern Time Zone (U.S.)

The work you’ll be doing:

• Owning technical delivery for managed services customers in a co‑delivery model
• Acting as a trusted advisor to client IT teams rather than a ticket-only engineer
• Supporting ~50 active customer environments across industries such as finance, healthcare, education, manufacturing, public sector, and technology
• Handling:
• Infrastructure troubleshooting and escalations
• Firewall and network changes
• Backup, DR, and recovery scenarios
• Microsoft 365, Azure, and identity-related work
• Participating in monthly customer meetings, roadmap discussions, and proactive planning
• Taking full ownership of tickets, projects, and monitoring within assigned accounts
• Collaborating closely with PMs, schedulers, and fellow engineers to deliver consistently high customer experience

In exchange for your hard work you’ll receive:

• Competitive salary
• Performance-based bonus, paid quarterly
• Comprehensive health and benefits package
• Fully remote work environment with Eastern Time hours