Field Service Scheduler- Direct Hire- Carol Stream, IL (BBBH7934) Carol Stream, Illinois
| Salary: | USD55000 - USD65000 per year + Medical, Dental, Vision, 401k |
RemX is seeking a Field Service Scheduler for our client in Carol Stream, IL. This is a full-time, on-site, direct-hire position.
Pay: $55k-$65k BOE (Benefits include: medical/dental/vision, 401k, life ins., PTO)
Monday- Friday (8-hour shifts, flexible hours)
Duties:
- Act as the main point of contact for customer calls when they seek service on machinery.
- Responsible for monitoring the service technician’s workloads and scheduling functions.
- Analyze customer request patterns; including volumes, trends, and attrition rates.
- Utilize the analysis results to forecast technician’s workload and build scheduling plans to meet business objectives.
- Maintain and adjust staffing schedule assignments to maintain key performance indicators.
- Respond promptly and professionally to inquiries, service requests, and complaints via email and phone.
- Ensure timely dispatch of technicians with consideration to service priority and urgency.
- Manage service tickets and ensure accurate documentation is performed for service activities.
- Guide field service technicians and connect them with a resource for troubleshooting and problem-solving as needed.
- Collaborate with technicians to determine appropriate spare parts and tools needed for service visits, ensuring preparedness for each assignment.
- Identify recurring issues in service requests and escalate to the manager for follow-up.
- Collaborate with the service team to find areas for improvement.
Requirements:
- Excellent communication skills, verbal and written, with a professional, courteous approach.
- Excellent organizational skills and the ability to prioritize tasks effectively, work under pressure, and adapt to changing priorities.
- Proficiency with CRM tools.
- Proficiency with all Microsoft Office products.
- Mechanical knowledge
- Prior experience with scheduling or dispatch; preferably in a service-centered environment
- Work is performed in a warehouse environment; must be comfortable working in such an environment.
- Must have the ability to sit and stand for periods of time as well as lift up to 25lbs on occasion.