Customer Validation Specialist

Hybrid working

£28,000 - £31,000 DOE

London Bridge

This role will focus on carrying out detailed validation checks, supporting our fraud prevention efforts, and ensuring accuracy in line with market best practice.

You will work closely with both the Customer Care and Underwriting teams, with particular focus on complex validations that require a high level of accuracy and judgement.

What you'll do:

• Conduct validation checks on a wide range of documents and policies, ensuring data accuracy against internal systems
• Using tools to identify document fraud and flag cases when relevant
• Handle inbound enquiries and conduct outbound calls with customers as part of the validation process, providing clear explanations and ensuring a positive customer experience
• Record and track validation outcomes with precision and in compliance with procedures
• Escalate potential fraud cases in line with agreed processes
• Collaborate with Customer Care and Underwriting to ensure compliance and service consistency
• Spot trends and highlight opportunities for automation or process improvements
• Maintain close understanding of our customers and products by occasionally supporting Customer Fulfilment activities (phone, email, live chat)
• Support colleagues by resolving validation related queries to provide comprehensive responses to customers

What we're looking for:

• Previous experience in a customer service or validation operations role within a regulated environment 
• Strong attention to detail with an ability to spot discrepancies quickly and accurately
• Good working knowledge of document handling and validation processes
• Confidence using digital tools and platforms to manage workload effectively
• Clear written and verbal communication skills
• Ability to work independently while collaborating with the wider team
• Experience in a fraud or compliance setting desirable