This position is no longer open for applications

Helpdesk Technician

The HT Group has partnered with a growing IT Managed Services Provider (MSP) that is looking to add an outstanding helpdesk professional to their team. This is a full-time, junior-level position requiring occasional evening and weekend work. Applicants for this position must have an inquisitive nature and professional demeanor.

Responsibilities

• Telephone and email-based triage and remote resolution of support tickets
• Updating ticket notes and tracking support time by customer
• Address and resolve basic incidents and requests
• Engage other technical resources to resolve incidents that are beyond the scope of your ability or responsibility
• Maintain strict confidence of company and customer confidential information
• Document resolutions

Qualifications

Minimum Qualifications

• 1 year of providing outstanding customer service
• Practical experience troubleshooting desktop and mobile operating systems and software
• Demonstrated ability to explain complex technological concepts and ideas to those without a background in information technology
• Ability to lift/move equipment as required
• Not a user of tobacco products

Preferred Qualifications

• Experience working with the Linux command-line interface
• Practical understanding of TCP/IP networking
• Experience with telephone-based customer support