iOS Tech Support Advisor (Korean/Thai/English/Mandarin) (20150206) Singapore
If you are a fond user of Apple products, we have the right job for YOU! 25 positions open for iOS Tech Support Advisor (English/Mandarin/Korean/Thai Speaking)!!!
iOS Tech Support Advisor
Job Summary:
The Technical Support Advisor provides remote first level technical support to Apple customers, as well as promote Apple’s hardware, software and service offerings.
Key Qualifications:
+ Strong customer service and communication skills
+ Strong troubleshooting skills
+ Technical aptitude (computer literate, able to quickly learn new applications)
+ Fluent in English and one other Asian language due to role supporting various countries
+ Prior contact centre experience preferred, but not essential
+ Familiarity with Apple software and hardware, Apple
+ Configuration Engineer certification will be an added advantage
+ Have a flexible schedule, including the ability to work shift and weekends
Description:
The Technical Support Advisor will provide first level technical support to Apple’s customers, and resolve their technical/application queries. He/She will manage escalated issues, and route to appropriate resources where appropriate. He/She will promote and process sales for Apple hardware, software and service offerings and register customer information into Apple databases. Experienced Technical Support Advisors will also have an opportunity to mentor new staff when needed.
Work Schedule:
+ 4 or 5 day work week (Mon – Sat)
+ 4 days / 10 hour per day OR 5 days / 8 hour per day
+ Working hours between 7:00am – 9:30pm
+ Lunch: 1 hour per day
+ Rest days: consecutive / split
+ Public holiday – Normal work day for AppleCare
+ Roster changes every month
*Our division is also giving out $50 Capitaland Vouchers should there be successful referrals of candidates for IT & Engineering related positions*
HOW TO APPLY?
Interested applicants kindly forward the latest copy of your resume in MS Word format (with details of your last drawn and expected salaries) to bryan.kheh@adecco.com.
Only shortlisted candidates will be notified.
Posted by:
Kheh Hong Xun Bryan
Consultant – Adecco Personnel Pte Ltd
Personnel Registration Number: R1324250
EA License Number: 91C2918
