Job title: Customer Service Agent (Welcome Host/Arrivals Warden/Silver Zone Host)

Location: Bristol Airport

Pay: £14.51 per hour (Awaiting pay increase)

Status: Agency worker

Hours of work: part-time and full-time, weekdays and/or weekends, variable shift patterns. These are long-term assignments with some of our staff working year-round, year on year.

Mego is contracted by Bristol Airport to supply staff across the airport in a variety of customer facing roles. We are now ramping up for the busy summer months and need to recruit more Welcome Hosts, Arrivals Wardens and Silver Zone Hosts to strengthen our existing teams.

These are very important customer-facing roles as you’ll likely be the first face passengers see after they’ve landed or when they are arriving at, or departing from, Silver Zone Reception. These roles involve either guiding passengers arriving back at the terminal building to the appropriate entrance and directing them to passport control or welcoming them to the Silver Zone Reception and helping them through the key drop off and collection process.  

To work in one of these customer service roles you’ll need to:

• Have really good customer service skills and a warm, welcoming, empathetic personality.
• Be able to talk confidently with passengers when answering their questions and providing guidance and advice.
• Be able and willing to exert control over large numbers of passengers as they embark or disembark from busses taking them to/from aircraft.
• Be able and willing to handle the everyday pressures, complexities and frustrations of airport life.
• To be presentable, dependable and conscientious with a good eye for detail and compliance.
• Be able to offer us flexibility with regard to your working hours and shift patterns as sometimes we’ll need to make changes at short notice.
• Evidence your right to work in the UK
• Provide employment references and/or evidence of your attendance at a place of learning. For landside roles you’ll need employment references covering the last 12 months and for airside roles you will need employment references (and gap cover) covering the last 5 years plus DBS clearance.

No formal qualifications are needed for these roles but prior experience in a customer facing work environment would be an advantage. Induction training will take place before you start and on-the-job training will be provided on a regular basis.

If working in a customer service role at Bristol Airport floats your boat then hit REPLY and we’ll get the ball rolling.