Imports Customer Service Specialist (338860) Hounslow, England
We are seeking a dedicated and proactive Imports Customer Service Specialist to join our dynamic team. The successful candidate will be responsible for delivering efficient and proactive import services to our customers, overseas partners, and related service providers. This role requires comprehensive knowledge of import operations and a commitment to exceptional customer service.
Location: Heathrow, UK
Working Days / Hours: 4on 4off Days - 7am to 7pm
What will you be doing?
Location: Heathrow, UK
Working Days / Hours: 4on 4off Days - 7am to 7pm
What will you be doing?
- Managing and coordinating all aspects of import operations, ensuring compliance with regulations and company policies.
- Providing outstanding customer service to clients and overseas partners, addressing inquiries and resolving issues promptly.
- Collaborating with related service providers to streamline import processes and enhance service delivery.
- Maintaining accurate records of import transactions and ensuring timely and accurate documentation.
- Proactively monitoring shipments and communicating updates to customers and partners.
- Identifying opportunities to improve import processes and contributing to continuous improvement initiatives.