2nd Line Support Technician (103042) Plymouth, England

Salary: GBP45000 - GBP45000 per annum

 

2nd Line Support Engineer

Plymouth | £45,000

Our client is seeking a strong 2nd Line IT Support Engineer to join their growing internal IT function. This is an excellent opportunity for a hands-on IT professional who enjoys providing high-quality support, troubleshooting complex technical issues, and contributing to the continuous improvement of IT services across a busy organisation.

Working as part of a collaborative IT team, you'll provide 2nd line support to end users, maintain core infrastructure, and play a key role in ensuring systems remain secure, reliable and efficient.

Key Responsibilities

  • Provide 2nd line IT support to end users.
  • Troubleshoot hardware, software and network issues.
  • Manage and resolve support tickets efficiently.
  • Support Microsoft 365 and user administration.
  • Assist with device deployment and user onboarding.
  • Work with third-party suppliers when required.
  • Contribute to IT projects and system improvements.
  • Maintain technical documentation and best practices.
  • Help ensure systems remain secure and reliable.
Skills and Experienced Required
  • Minimum 4 years of 2nd Line IT Experience
  • TCP/IP Networking and DNS
  • Powershell Scripting
  • Active Directory & Group Policy
  • Windows 11
  • Office 365 Suite
  • Hardware & Printer Support
  • Troubleshooting
Desirable Skills include:
  • Hyper-V
  • Cisco Networking
  • SQL Server
  • Experience in a Manufacturing Environment

Apply now to not miss out!