1st Line Service Desk Technician Engineer

Up to £28,000 Salary - ️Swindon - Fully Onsite 

Are you looking to break into IT and take that first real step in your support career? I’m working with an organisation that’s bringing in a 1st Line Service Desk Engineer to act as the first point of contact for all internal tech issues. If you like troubleshooting, helping people, and want a role where you can learn fast and progress, this is a great place to build your foundations.

Roles/Responsibilities:

• Act as the first point of contact for all user IT queries
• Diagnose and resolve common issues across desktops, laptops, software and peripherals
• Pass on more complex or long-running issues to the 2nd Line function
• Contribute to internal documentation and “how‑to” guidance
• Support account setups, permissions, device preparation, and other onboarding tasks
• Follow established IT processes to ensure smooth day‑to‑day operations

What They Are Looking For:

• Around 1–2 years' experience in a customer-facing IT support or service desk role
• Confident working with Windows, Office 365, Active Directory and basic networking principles
• Experience using any recognised ticketing system
• Comfortable speaking with users at all levels and explaining fixes clearly
• Strong attention to detail and a methodical, organised approach
• CompTIA A+, Network+ or similar qualifications are beneficial

Nice to Have:

• Awareness of basic networking concepts
• Previous exposure to user management or permissions
• A willingness to learn, develop and take on new challenges

This is an exciting opportunity to progress in your IT career, apply now!