2nd Line Engineer – Gloucester
£30,000 – £35,000

A rapidly expanding Managed Service Provider based in Gloucester is looking for a skilled 2nd Line Engineer to strengthen its technical service desk team. This is a hands‑on role offering exposure to a wide range of technologies, alongside opportunities to work on live infrastructure projects in a fast‑paced MSP environment.

This role is ideal for someone who enjoys technical problem‑solving, varied client work, and developing their skill set within a supportive and forward‑thinking company.

What’s in it for you?

• Holiday allowance
• Company pension
• Profit share scheme
• Microsoft training courses & certifications
• Clear opportunities for career progression

The role:

• Providing 2nd line support within a busy IT service desk
• O365 administration and user support
• Troubleshooting Outlook and email issues
• DNS and DHCP support
• Routers, switches, and wireless networking
• Supporting SharePoint, Azure, Teams, and Intune
• Diagnosing and resolving escalated technical issues
• Working on live infrastructure, upgrade, and project work

What we’re looking for:

• Proven 2nd line experience within an MSP or service desk environment
• Strong Microsoft stack knowledge
• Confident troubleshooting skills across hardware and software issues
• Good communication skills and a proactive approach to problem‑solving

This is an excellent opportunity to join a growing MSP that genuinely invests in its engineers.