Russian Speaking Customer Service Advisor – Edinburgh

Location: Edinburgh
Salary: £26,800 per annum
Hours: Full-time, 37.5 hours per week
Working Pattern: Hybrid – 3 days office / 2 days working from home
Contract: Permanent

Are you a Russian-speaking Customer Service professional looking for an exciting opportunity in Edinburgh?

We are currently recruiting for a Russian Speaking Customer Service Advisor to join a growing international travel organisation. This is a fantastic opportunity to work within a fast-paced, customer-focused environment where you will support customers with their travel arrangements and provide an excellent level of service.

The Role

As a Russian Speaking Customer Service Advisor, you will be responsible for assisting customers with a range of travel-related enquiries, including flights, hotels and other travel services.

Your responsibilities will include:

• Handling customer enquiries via telephone and live chat

• Assisting customers with bookings, amendments and general travel queries

• Resolving customer issues efficiently and professionally

• Providing a high level of customer service throughout every interaction

• Working towards individual and team KPIs and service targets

• Using multiple computer systems to access and update customer information

• Communicating clearly and professionally with customers in both Russian and English

• Working effectively as part of a busy and supportive team

About You

We are looking for someone who is confident, customer-focused and enjoys helping people.

Ideally, you will have:

• Fluent Russian and English, both written and spoken

• Previous experience in customer service, contact centre, hospitality or a similar environment

• Excellent communication and interpersonal skills

• Strong problem-solving abilities

• Good computer and typing skills

• The ability to remain calm and professional when dealing with challenging situations

• A positive and adaptable approach to work

• The ability to work effectively in a fast-paced environment and meet performance targets

Previous experience within the travel industry would be advantageous, but is not essential.

What's on Offer?

• £26,800 basic salary

• Hybrid working – 3 days in the Edinburgh office and 2 days from home

• Full-time, permanent position

• 37.5 hours per week

• Opportunity to work for a leading international organisation

• Excellent opportunity to develop your customer service and travel industry experience

• Supportive team environment

• Career development opportunities

Interested?

If you are a Russian-speaking Customer Service professional based in Edinburgh or the surrounding areas and are looking for your next opportunity, we would love to hear from you.

Apply today with your CV and a member of our team will be in touch to discuss the role in more detail.