Customer Service Coordinator – Warrington

Competitive salary + healthcare, pension, holiday Monday–Friday, 37.5 hours

A leading UK manufacturer is expanding its customer service team and is seeking a motivated individual to support their continued growth. As a recognised market leader, the company offers long‑term stability, professional development, and a supportive environment where staff are genuinely valued. This role is ideal for someone with a strong customer service background within manufacturing who’s ready to join a progressive and growing team.

Role Overview

• Deliver proactive, high‑quality customer service and consistently meet key performance targets

• Build and maintain strong relationships with export customers and distributors

• Collaborate closely with sales, product management, and marketing teams

• Manage the company’s administrative and order‑processing functions, driving ongoing improvements

• Provide dependable administrative support to sales teams and managers, including literature requests, quote documentation, PFIs, and occasional customer quotations

• Produce accurate and timely customer service KPI reports

• Maintain and update customer databases, ensuring accuracy of delivery details, VAT information, territory allocations, and other key data

• Support the sales team in preparing quotations and tenders, ensuring deadlines and standards are met

• Ensure all orders comply with company requirements, including valid purchase orders and upfront payment for cash‑in‑advance accounts

Skills & Experience

• Previous experience in an office‑based role

• Background in customer‑facing positions, ideally with exposure to export processes

• Strong accuracy and attention to detail, even when working under pressure

• Ability to use initiative to resolve day‑to‑day issues effectively

• Confident communicator with clear written and verbal skills

About the Company

This organisation is a well‑established market leader with a strong UK presence and a growing customer base. They offer a secure, long‑term career path and a positive working environment for individuals who are motivated and eager to contribute.