This position is no longer open for applications

Customer Service Coordinator

Warrington

Competitive salary, please ask for more details

Healthcare, Medical Insurance, Pension, Holiday

Days – Monday to Friday 37.5hrs

A fantastic manufacturer is looking to bolster their customer service team across their growing business. A market leader in their field, this opportunity offers long term security & technical development at a progressive business that values its staff. This is an excellent opportunity for an individual with a customer service background within manufacturing to join a growing team. 

Role Description

• To provide excellent pro-active service to our customers and achieve defined Key Performance targets.
• To build good working relationships with export customers and distributors.
• Work closely with sales team, product managers and marketing.
• To operate the administrative and order processing functions of the Company. To own these processes and develop a system for continuous improvement of these functions.
• To provide reliable administrative support for the sales teams & Managers. For example, literature fulfilment, copies of quote acceptances, PFI and at times customer quotations.
• To ensure consistent and timely reporting of Customer Service Key Performance targets.
• To own, manage to keep up to date and ensure all appropriate databases are accurate, e.g., customer records including delivery address, VAT codes, territory allocation etc.
• To assist the sales team as appropriate in ensuring that all quotations and tenders are processed according to appropriate deadlines and standards.
• To ensure no orders are processed without; valid PO; payment is first received for Cash-in-advance accounts.

Skills and Qualifications

• Experience of working in office environment
• Experience of direct customer interaction roles and demonstrate working within export
• Able to work quickly to a high degree of accuracy and precision under pressure.
• Able to anticipate and solve a range of work-related problems using own initiative within the remit of the role.
• Able to demonstrate good communication skills, both written and verbal.

Company Information

As a business, my client is a market leader within their industry and has a strong presence across the whole of the UK. With a growing portfolio of clients this role provides a stable and secure opportunity in the present economic market.

In return for your commitment my client offers a stable and secure career for technically motivated engineers. If you feel this is of interest, please click apply to link.