IT Assistant (J2349) Leeds, England
| Salary: | GBP15000 - GBP18000 per annum + Benefits |
IT Assistant
Up to £18,000 DOE
North Leeds
My Client an award winning Law Firm based in North Leeds are looking for a first line support IT Assistant to support all employees across the company.
Responsibilities
• Provide high-level customer service via telephone and email.
• Provide IT administration support to Solicitors, Fee Earners and Management.
• Assist employees with IT hardware and software issues including the company’s case management system.
• Troubleshoot desktop and system problems, diagnose and solve hardware/software incidents/problems.
• Provide solution(s)/work around(s) to incidents and problems.
• Log all problems as tickets on the help desk system and escalate to external IT support if required.
• Maintain and administer users on the telephone system.
• Provide training to users in respect of IT and software.
• Will be responsible for moving hardware to new locations and be able to use the comms cabinet to ensure devices are patched into the correct networks.
• Will be responsible for installing printers, replenishing toner which will also include monitoring toner levels stock and when necessary, arrange delivery of toner and pickup of used toner.
• Establish and maintain a good working relationship with the business and third party suppliers as the successful candidate will be the onsite liaison for our external IT support, photocopier/printer support and telephone system support companies.
• Contribute to polices, processes and procedures.
To apply...
You MUST have previous experience of working within IT and have an IT related qualification with excellent communication skills.
Up to £18,000 DOE
North Leeds
My Client an award winning Law Firm based in North Leeds are looking for a first line support IT Assistant to support all employees across the company.
Responsibilities
• Provide high-level customer service via telephone and email.
• Provide IT administration support to Solicitors, Fee Earners and Management.
• Assist employees with IT hardware and software issues including the company’s case management system.
• Troubleshoot desktop and system problems, diagnose and solve hardware/software incidents/problems.
• Provide solution(s)/work around(s) to incidents and problems.
• Log all problems as tickets on the help desk system and escalate to external IT support if required.
• Maintain and administer users on the telephone system.
• Provide training to users in respect of IT and software.
• Will be responsible for moving hardware to new locations and be able to use the comms cabinet to ensure devices are patched into the correct networks.
• Will be responsible for installing printers, replenishing toner which will also include monitoring toner levels stock and when necessary, arrange delivery of toner and pickup of used toner.
• Establish and maintain a good working relationship with the business and third party suppliers as the successful candidate will be the onsite liaison for our external IT support, photocopier/printer support and telephone system support companies.
• Contribute to polices, processes and procedures.
To apply...
You MUST have previous experience of working within IT and have an IT related qualification with excellent communication skills.