Our client, a respected insurance company located in Boston, is seeking a Customer Care Associate to join their team for a 3+ month contract. The role has hours from 9:00 AM–5:00 PM and offers a hybrid work model with 4 days onsite and 1 remote day (Friday). It is compensating $21 an hour within a supportive, people‑focused environment. Qualified and interested candidates are encouraged to apply today for immediate consideration.

Job Responsibilities

• Provide exceptional customer service via phone, email, text, and chat regarding insurance inquiries
• Ensure every customer interaction results in a positive experience
• Develop in‑depth knowledge of the company’s insurance products
• Accurately enter and update policy information in internal systems
• Build strong relationships with customers, agents, and team members
• Learn continuously and apply new knowledge to future interactions

Candidate Qualifications

• Strong verbal and written communication skills
• Bachelor’s or Associate degree preferred
• Ability to multitask and adapt quickly in a fast‑paced environment
• Strong problem‑solving ability and customer‑focused mindset
• Self‑motivated and goal‑oriented
• Proficiency with Microsoft Office