This Customer Service Administrator opportunity offers $30-$32/hour for an initial 6+ month assignment with possible temp-to-hire potential in Wilmington, MA. The schedule is 8:00 AM-4:00 PM, approximately 40-45 hours per week with possible overtime, with a hybrid arrangement of 3 days onsite and 2 days remote. This position supports a robotics and automation technology company and will focus heavily on warranty claims, customer service, spare parts orders, and supply chain coordination.

Key Responsibilities:

• Manage warranty claims from initiation through resolution
• Verify warranty eligibility and coordinate product repairs or replacements
• Respond to customer inquiries and resolve complaints
• Process customer orders, returns, and exchanges, with a focus on warranty and spare parts orders
• Coordinate with supply chain teams to ensure timely availability and delivery of spare parts
• Assist with monitoring inventory levels to prevent shortages and delays
• Oversee spare parts distribution and coordinate with logistics providers on shipments
• Maintain accurate warranty, customer, and spare parts records
• Prepare reports and documentation related to warranties, supply chain activities, and spare parts
• Coordinate with internal departments to resolve customer issues and ensure seamless service
• Monitor customer service metrics and identify opportunities for improvement
• Assist with customer service policies and procedures related to warranty and spare parts management

Candidate Qualifications:

• Associate’s or Bachelor’s degree in business administration, supply chain management, or a related field preferred
• Previous customer service or administrative experience
• Warranty or claims experience strongly desired
• Experience with supply chain operations or spare parts distribution is a plus
• Excellent verbal and written communication skills
• Strong problem-solving skills and attention to detail
• Proficiency with Microsoft Office Suite and CRM/customer service software
• Familiarity with supply chain or inventory management software is a plus
• Ability to manage multiple priorities effectively
• Strong customer service mindset and positive attitude
• Ability to work independently and collaboratively as part of a team

Qualified candidates encouraged to apply for immediate consideration.