This is a 100% onsite opportunity in Boston with a nonprofit focused on affordable housing and housing stability. The role pays $23/hour, with compensation of approximately $48,000 if converted to permanent employment. The schedule is 8:45 AM–5:00 PM, and the assignment is expected to last 3+ months with potential for temp-to-hire. The targeted start date is November 2. The interview process includes a virtual interview followed by an onsite interview.

Responsibilities:

• Provide responsive, customer-focused service to clients and coordinate with internal teams and external resources
• Manage a busy workload involving ongoing administrative tasks and client/case-related responsibilities
• Participate in monthly team meetings, community meetings, trainings, and workshops
• Provide coverage for coworkers and vacant caseloads as needed
• Assist with special team and department projects
• Work collaboratively while also managing responsibilities independently
• Help identify problems and develop practical, flexible solutions

Qualifications:

• Strong customer service and interpersonal skills, both by phone and in person
• Ability to handle high-volume administrative work and large caseloads
• Excellent organization, multitasking, and time-management skills
• Strong verbal, written, and negotiation skills
• Ability to work effectively in emotionally stressful situations and manage conflict professionally
• Sensitivity and empathy when working with a diverse, low-income population
• Proficiency with Microsoft Word and Excel, plus comfort learning new systems
• Bachelor’s degree or equivalent related work experience
• Rental subsidy program or social services experience is a plus
• Must speak and write English plus at least one of the following languages: Vietnamese, Haitian Creole, Cape Verdean Creole, Portuguese, Cantonese, Mandarin, Toisanese, or Spanish

Qualified candidates encouraged to apply for immediate consideration.