Our client, a consulting and professional services technology marketplace, is seeking a Temporary Support Operations Associate to join their team on a full-time, onsite basis in Boston. This is a 3–5 month contract position covering a maternity leave, with standard hours of 9:00 AM–5:00 PM and a pay rate of $25/hour. The company operates in a fast-paced, startup-style environment focused on connecting experienced consultants with organizations seeking flexible, high-impact expertise. Qualified and interested candidates are encouraged to apply today for immediate consideration.

Job Responsibilities:

• Resolve client and expert inquiries accurately and efficiently via email and phone
• Triage incoming support requests and flag trends or issues to internal teams
• Support user onboarding at key lifecycle stages with thoughtful, personalized communication
• Build strong product knowledge to proactively anticipate user needs
• Identify, reproduce, and document technical bugs for Product and Engineering teams
• Review and assess new expert profiles for marketplace readiness
• Coach experts on how to effectively position their experience on the platform
• Collaborate internally to support matching experts with marketplace opportunities

Candidate Qualifications:

• 0–2 years of experience in customer support, operations, or a related internship
• Strong customer service mindset with excellent written and verbal communication skills
• Comfortable working in a fast-paced, evolving startup environment
• Detail-oriented with strong problem-solving and technical aptitude
• Able to manage multiple priorities and shift between tasks throughout the day
• Collaborative and relationship-focused across cross-functional teams
• Motivated, proactive, and adaptable with a strong work ethic