This position is no longer open for applications

A leading radiopharmaceutical company in Bedford, MA is seeking a Customer Service Representative for a 6-month hybrid assignment (3 days onsite, 2 remote). This role offers $23/hour and hours vary between 8:00 AM – 4:30 PM, 8:30 AM – 5:00 PM, and 10:30 AM – 7:00 PM, with flexibility required. This position is ideal for individuals with healthcare or customer service experience who are eager to support patient-focused operations within an innovative and collaborative environment.

Key Responsibilities:

• Serve as the main contact for customer accounts, managing orders, inquiries, and complaints via phone and email.
• Process and track orders accurately while coordinating with internal teams to ensure timely delivery.
• Maintain compliance with quality assurance and regulatory standards.
• Collaborate with sales, manufacturing, and logistics teams to ensure customer satisfaction.
• Resolve issues related to billing, delivery, or service disruptions promptly and professionally.

Candidate Qualifications:

• 1–3 years of customer service experience, ideally in healthcare or a related field.
• Strong verbal and written communication skills with excellent problem-solving ability.
• Proficiency in MS Office and familiarity with ERP/CRM systems.
• Ability to thrive in a fast-paced environment and manage multiple priorities.
• Flexibility to work varied shifts and availability for occasional extended hours.

Qualified and interested candidates are encouraged to apply today for immediate consideration.