Our client, a successful digital auto platform based in Boston, MA, is seeking a Product Support Representative to support the Consumer Support Operations team and will be responsible for handling escalated support issues. This hybrid role is running for 3+ months and offers hours of 9AM – 5PM and is compensating $23/hour.

What you'll do

• Work with our Consumer Support team, troubleshooting technical escalations and complex inquiries from consumers. 
• Assist customers through phone, chat, and email channels. 
• Enthusiastically help consumers and our internal partners in problem resolution 
• Track and analyze data from our user support channels to communicate contact trends with product and development teams. 
• Process reported content and activity to promote a secure online community. What you'll bring
• Exceptional written and verbal communication skills 
• A deep commitment to the customer experience, consistently advocating for the consumer and striving to exceed expectations in every interaction 
• A service-oriented approach with the ability to resolve user issues, recognizing when escalations are appropriate
• Preferred typing speed of 60 words per minute, minimum of 45 words per minute required
• Excellent organizational skills and ability to manage multiple priorities 
• Willingness to pitch in as needed to complete team projects or cover team operations 
• Eagerness to identify problem areas and find solutions