Our client, a confidential professional services organization, is seeking two Client Services Representatives to join their onsite team in Boston. This is a 3–6 month contract role starting February 9, with potential to convert to full-time based on performance and ongoing feedback. The position pays $22/hour with conversion salary starting around $46K. Hours follow a rotating schedule (up to 35 hours per week max), with shifts ranging between 8:00 AM–4:00 PM and 11:00 AM–7:00 PM; schedules are provided two weeks in advance.

Key Responsibilities

• Respond to incoming phone calls from existing and prospective clients regarding products and accounts
• Process financial and non-financial transactions in accordance with established procedures
• Resolve basic account questions and escalate complex issues as needed
• Communicate with clients and partners via phone, email, and written correspondence
• Document calls accurately and maintain proper records
• Collaborate with internal departments to resolve client inquiries
• Perform additional duties as assigned by management

Candidate Qualifications

• Associate’s degree or equivalent work experience
• Prior customer service experience preferred
• Strong communication, analytical, and problem-solving skills
• High attention to detail and strong organizational abilities
• Working knowledge of Microsoft Office
• Professional demeanor and genuine interest in client support roles

Qualified and interested candidates are encouraged to apply today for immediate consideration.