This is a temporary, fully onsite call center customer service opportunity with a transportation services company supporting a major public transit system, based in Boston, MA. The role pays $20–$22/hour and runs on a Thursday through Monday schedule, with weekday shifts from 11:45am–8:15pm and weekend shifts from 9:30am–6:00pm (Tuesdays and Wednesdays off). The assignment is expected to run through July with potential for extension.

Job Responsibilities

• Answer 40–50 inbound customer calls per day, depending on service levels and events
• Log all customer interactions and complaints accurately in the system
• Ensure detailed documentation for complaint records
• Route complaints to appropriate departments for follow-up investigation
• Escalate safety-sensitive calls to management as needed
• Respond to customer inquiries in a professional and helpful manner
• (Preferred) Assist with customer communication via email

Candidate Qualifications

• Prior customer service or call center experience
• Ability to remain calm and professional when handling difficult or escalated calls
• Strong communication skills with a customer-focused approach
• Basic Microsoft Office skills and ability to work on a laptop
• Willingness to learn transit system operations and procedures
• Flexibility with schedule changes as needed