EUC System Engineer L3 (BBBH512331) Lausanne, Suisse
For our client, a pharmaceutical company based in Canton of Vaud, Kelly Life Sciences is looking for a:
Senior End User Computing System Engineer L3
(Remote - 6-month Temporary position)
Your Mission
Support IT Infrastructure Delivery organization to deliver business value through changes and well-maintained platforms by performing quality service engineering, technical change implementation, and documentation activities in a dynamic global IT Operations environment.
Your Duties
- Support Implementation of technical changes to existing services and new service capabilities in End-User-Computing (EUC) and Communications and Collaborations Domains (fit4purpose, including technical integrations, in liaison with IT, business and vendor stakeholders, office, remote workers, and factory (production environments).
- Drive implementation of technical changes (in collaboration with managed service outsourcing partners) and service architects in the area of:
- PC-image management, end-point device management, mobile device management.
- PC configuration via tools like SCCM (OS deploy, configuration task sequence, packaging, collection management, group allocations + naming conventions), and tools like Active Directory (AD-GPO, group allocations…).
- Mobile Device configuration tools like Intune MDM.
- Support creation and maintenance of standard service requests, and automation templates in ServiceNow service catalog.
- Serve as SME for technical operations incident process domains (including error search & remediation), and support Problem management with Root-cause analysis and remediation.
- Knowledge management: ensure operational procedures, technical designs/standards and configuration knowledge is documented and maintained (including knowledge articles for level 1 support).
- Support optimal availability, cost, and capacity of EUC platforms, services, and capabilities (including handling of technical lifecycles, on/offboarding processes…) that enable maximum productivity for end-users.
- Perform Regular Reporting, License management, and lifecycle related tasks for End User computing solutions.
Your Profile
- At least 5-7 years in relevant EUC Engineering role in global IT Infrastructure environment, including actively working with Azure Cloud Technology (at least 2 years of demonstrable working experience in Azure).
- M365 certified, Azure certified, ITIL certified
- Project Management Certified a plus
- GxP-regulated industry experience is an asset.
- BSc in IT or equivalent, MSc preferred
Your Application
Please apply online, Aymeric Shimamungu will be pleased to talk with you.