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SYR - Reporting & Communication Officer - Damascus

SYR - Reporting & Communication Officer - Damascus (SRH06395) Damascus, Syria

About the mission

Solidarités International operates in Syria since 2013 with a very diversified programs portfolio in Hassake & Raqqa (NES), Aleppo and Idlieb (NWS) governorates. To achieve its humanitarian objectives the mission employs 350 staffs and developed meaningful partnerships with international and local NGOs.

In NES, SI is one of the leading agencies in the WASH sector, responding to emergencies, protracted situations and recovery needs. The strategy is complemented with a significant FSL component, addressing market rehabilitations, business development and agriculture.

In NWS, SI operates in Idleb and Nothern-Aleppo with large WASH programs, with a focus in camps settings for IDP populations, and rehabilitation programs, especially after the earthquake. SI also responds to new emergencies, including regular displacements, natural disasters and epidemics.

SI is also heavily involved in humanitarian coordination, both at strategic and technical level with relevant fora and stakeholders, including key donors.

Since regime's change, SI is redefining it operational model as well as well as its geographical scope and programmatic priorities. The organizational set up is being deeply reviewed with a Damascus-based coordination office, the reshaping of the base level structure. Assessments are being carried out in new areas including rural Damascus, South, Aleppo and Hama and new partnerships are being envisioned. This is to ensure relevance and efficiency, maximize impact through secured access and more generally ensuring the mission remains fit for purpose in a quickly evolving environment. And this on-going transformation will be at the core of the new CD responsibilities.

General objective:

 

The RCO is part of the coordination team in Damascus, reports to the Grant and Partnership Coordinator and works closely with the Grant Managers, the program and support departments and the field teams in Syria (northwest and northeast). The RCO will contribute to effective grants reporting and play a key role in strengthening the Syria Mission’s visibility and communication initiatives. The position leads on the development of communication materials and visibility reporting of ongoing grants, in close cooperation with program teams, under the supervision of the Grants Coordinator and Country Director. The Officer supports the roll-out of the mission’s communication strategy and helps ensure that the mission’s achievements are effectively communicated to the communities we work with, our donors, and the broader public.

Main Responsibilities:

Communication and Visibility

  • Support the roll-out and implementation of the Syria Mission communication and visibility strategy.
  • Develop engaging communication materials (factsheets, brochures, presentations, case studies, human-interest stories, infographics, photos, videos, social media content, etc.) in coordination with program teams.
  • Ensure visibility requirements of institutional donors are respected and integrated across projects.
  • Work with field teams to collect and curate success stories, beneficiary quotes, and quality visual material to highlight program impact.
  • Develop content tailored for different audiences, including communities, donors, partners, and the public.

 

Reporting Support

  • Contribute to donor reporting by providing communication-oriented inputs (stories, visuals, case studies, highlights of program impact).
  • Support the Grants team in ensuring that reporting formats meet donor visibility requirements.
  • Assist in drafting external-facing sections of reports, ensuring they are clear, compelling, and well-presented.

 

Strategic Engagement

  • Liaise with field teams, technical coordinators, and the grants unit to align communication materials with project activities and mission priorities.
  • Support the mission in positioning and visibility towards external stakeholders (donors, partners, media, general public).
  • Contribute to internal communication efforts to promote cross-team learning and visibility of activities.

 

Capacity Building

  • Provide guidance and basic training to field and program staff on capturing quality photos, quotes, and stories in line with ethical and safeguarding standards.
  • Promote adherence to communication guidelines, branding, and donor visibility standards across the mission.

  

Priorities for the 2/3 first months:

  • Support the roll-out and implementation of the mission’s communication strategy in coordination with program and grants teams.
  • Establish workflows and processes for collecting, managing, and tracking communication content and visibility outputs across the mission.
  • Contribute to the development and refinement of communication materials, including stories, visuals, and donor-oriented content, ensuring alignment with the mission’s priorities and visibility standards.