West Africa Officer (100.41.148.603.14) Lagos, Nigeria

Context:

Portsmouth is our home, but our reach and ambitions have always been global. As a port city, we’re open to adventure and prepared to explore the world.

The University of Portsmouth is home to over 5000 international students from 150 countries. We take our belief in higher education for all to every corner of the planet, through our network of regional offices in 78 countries, and our academic partnerships across Europe, America, Asia, the Middle East and Australia. Our ambition is to grow our profile as a truly global institution with a diverse international community, and a track record of worldwide collaboration in research, teaching and innovation. We want our students to be global graduates, who take the skills they’ve learned to every corner of the planet.

University Vision 2030 and Strategy 2025 articulates the University’s values and commitments of being:

1) Engage every student in a life-changing experience;

2) Meet changing demand and widen participation;

3) Deliver globally-recognised research and innovative solutions that improve society;

4) Become one of the UK's leading civic universities;

UoP Global  is responsible for:

  • increasing international student enrolments
  • Managing visa risk and agent relationships
  • Developing and managing international partnerships which facilitate international research partnerships, articulation and outbound mobility
  • Establishing offshore operations
  • Increasing outbound mobility

About the role:

The West Africa Officer (WAO) role is to enhance and increase the University of Portsmouth’s international profile by undertaking recruitment activities in this region markets, attending exhibitions, supporting educational agents and maintaining links with international partners.

will be a member of University of Portsmouth Global (UoP Global) team. UoP Global staff are responsible for promotion of the University and encouraging the best international students to study the university.

Assisting the West Africa Regional Manager, the post holder will be responsible for engaging with key stakeholders in the student applicant journey. Although the focus of this role is on Nigeria, the role may also involve some work across other parts of West Africa.

Main Responsibilities:

  • Liaising with enquirers, applicants and offer-holders supporting and encouraging the journey to UoP for suitable candidates, via phone, digital and face to face contact.
  • Work with Global Admissions to obtain complete applicant documentation.
  • Assist in the management of offer-holder WhatsApp groups and other channels.
  • Liaising with partner agents on specific student cases.
  • Attendance at in-person or online student recruitment fairs.
  • Provide regular reports on applicant and enquirer feedback and conversion outcomes to the Senior Global Officer (Sub-Saharan Africa).
  • Keeping up to date with UoP courses, experience and application processes.
  • Organise and assist in delivery of physical student pre-departure briefing

Key Duties:

Task

Recruitment

  1. To prepare and organise attendance at exhibitions and visits, including identifying and briefing additional team members from University academic departments.
  2. To counsel students at and following international education exhibitions, visits to schools, colleges, universities and agents’ offices and follow up activity.
  3. To manage a regional budget alongside the West Africa Regional Manager to ensure expenditure is allocated specifically produce effective return on investment.
  4. To work closely with Global Admissions teams to ensure a prompt and efficient service when dealing with agent applications and queries whilst maintaining high levels of customer service.

Networking

  1. To develop and maintain relationships with appointed agents.
  2. To develop and maintain relationships with existing partner institutions and their students.
  3. To participate and contribute to the working relationship between the Global Office and Faculties within the University of Portsmouth, specifically with Admissions Tutors to ensure a smooth and effective line of communication with applicants and agents.
  4. To contribute to the welfare of new and continuing students through involvement in the Induction programme, social events, societies and focus groups.
  5. To be willing and able to assist agents with urgent enquiries during evenings and weekends to ensure an excellent customer experience whilst maintaining strong brand reputation.

Marketing

  1. To contribute to Marketing plans in conjunction with the Senior Global Officer and West Africa Regional Manager.
  2. To prepare evaluative reports on the success of regional exhibitions/recruitment visits.
  3. To coordinate marketing and recruitment activities targeted at local and national colleges and institutions.
  4. To work closely with the Global Marketing and Alumni team to source additional resource for online webinars, recruitment exhibitions and conversion assistance.

Continuous improvement

Contribute to the development of a respectful service culture of mutual support and continuous professional growth 

Reports

There are no direct reports to this position

Key Relationships to Position

Internal (within the University):

  • Deputy Director, International Recruitment & Admissions
  • Senior Global Officer (Sub-Saharan Africa),
  • West Africa Regional Manager
  • Global Marketing Team
  • Global Admissions Team
  • International Student Advice Team
  • Associate Deans Global Engagement
  • Other UoP colleagues as required
  • ICP Recruitment and Admissions Team (Nigeria and UK)

External (outside the University):

  • Business, industry and institutional partners
  • Government, including Department of Foreign Affairs and Trade
  • Agents
  • High Schools
  • Navitas

PERSON SPECIFICATION

No

Attributes

Rating

Source

1.

Specific Knowledge & Experience

 

 

 

Experience of working in differing cultural environments

E

AF, S

 

Work experience in an educational setting, preferably international student recruitment.

D

AF, S

 

Working knowledge of a CRM system such as Salesforce or SITS

D

AF, S

 

Understanding of international higher education markets

D

AF, S

 

Knowledge of issues related to the admission of overseas students

D

AF, S

 

Knowledge of higher education issues

D

AF, S

 

Experience in a marketing / sales role

D

AF, S

 

Experience of living, working or studying overseas

D

AF, S

2.

Skills & Abilities

 

 

 

Strong interpersonal skills and the ability to deal with a variety of people, across levels and cultures

E

AF, S

 

Excellent communication and presentation skills, both written and oral including the ability to influence and persuade.

E

AF,S

 

Highly motivated, working to, and exceeding, targets

E

AF, S

 

Ability to work independently in challenging cultural environments

E

AF, S

 

Excellent organisational skills

E

AF, S

 

Successful track record of phone-based communications and customer service

E

 

 

IT skills including familiarity with word processing and database packages, email and web browsers

E

AF, S

 

Good attention to detail and an appreciation of the importance of accurate information to stakeholders and compliance with institutional and legal regulations

E

AF, S

 

Facility in a relevant foreign language

D

AF, S

 

Confidence in decision making

D

AF, S

3.

Qualifications, Education & Training

 

 

 

Good UK honours degree (or equivalent)

E

AF

 

Professional marketing qualification e.g. CIM / professional qualification associated with Marketing

D

AF

4.

Other Requirements

 

 

 

Cultural awareness and sensitivity

E

S

 

Stamina and resilience for travel and unsocial hours

E

S

 

Professional attitude, conduct and self-presentation

E

S

 

Demonstrable business / commercial awareness

D

S

Legend  

Rating of attribute: E = Essential; D = Desirable 

Source of evidence: AF = Application Form; S = Selection Programme (Including Interview, Test, Presentation)

What we can offer you:

  • Career progression and professional development pathways
  • A strong, positive and values driven workplace culture
  • Collegial and collaborative environment with a commitment to education
  • Access to, and support from, a comprehensive and experienced sales and marketing workforce
  • Mobility within the business and global locations
  • Health & Wellbeing initiatives for you and your family

About Navitas

Navitas is a leading global education provider that has helped generations of learners transform their lives through education. We create life-changing opportunities to learn by delivering an extensive range of educational services to over 70,000 aspirational students across our global network each year.

Diversity and Inclusion

Navitas promotes and embraces an inclusive and diversified workforce. We believe equality, flexibility and diversity in the workplace will deliver a rich and collaborative environment for our employees, students and clients.

We encourage applications from candidates with disabilities, of all ages and genders and diverse community groups.

How to apply

Please apply online by submitting your CV and Cover Letter

Applications close on Thursday, 28th April 2022 however, we reserve the right to progress or confirm applicants prior to close date. Applications received after the close date may be considered pending the recruitment process.

Extra information

For further information or to view other opportunities, please visit navitas.com/careers

Successful candidates will require full working rights in Nigeria.

By submitting your application, you acknowledge and agree to Navitas' Privacy policy. Further information can be found at navitas.com/careers

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