West Africa Admin and Compliance Assistant Lagos, Nigeria
Context:
Portsmouth is our home, but our reach and ambitions have always been global. As a port city, we’re open to adventure and prepared to explore the world.
The University of Portsmouth is home to over 5000 international students from 150 countries. We take our belief in higher education for all to every corner of the planet, through our network of regional offices in 78 countries, and our academic partnerships across Europe, America, Asia, the Middle East and Australia. Our ambition is to grow our profile as a truly global institution with a diverse international community, and a track record of worldwide collaboration in research, teaching and innovation. We want our students to be global graduates, who take the skills they’ve learned to every corner of the planet.
University Vision 2030 and Strategy 2025 articulates the University’s values and commitments of being:
1) Engage every student in a life-changing experience;
2) Meet changing demand and widen participation;
3) Deliver globally-recognised research and innovative solutions that improve society;
4) Become one of the UK's leading civic universities;
UoP Global is responsible for:
• increasing international student enrolments
• Managing visa risk and agent relationships
• Developing and managing international partnerships which facilitate international research partnerships, articulation and outbound mobility
• Establishing offshore operations
• Increasing outbound mobility
About the role:
The West Africa Admin and Compliance Assistance (WAACA) role is to enhance and increase the University of Portsmouth’s international profile, through timely processing of quality applicants whilst focussing upon increased conversion.
The appointee will be a member of University of Portsmouth Global (UoP Global) team. UoP Global staff are responsible for promotion of the University and encouraging the best international students to study the university.
Assisting the West Africa Regional Manager, the post holder will be responsible for engaging with key stakeholders in the student applicant journey.
Main Responsibilities:
- Act as the point of contact for application processing and forward complete assessment to Global Admissions for decisions, after ensuring that process is followed and complete journey to UoP for suitable candidates, via phone, digital and face to face contact.
- Conduct Credibility interviews for the applicants as per the tasks allotted by Global Admissions Team and West Africa Regional Manager.
- To share the relevant information through the transcripts and further recommend on the outcome
- Liaising with partner agents on specific student cases.
- Provide regular reports on applicant and enquirer feedback and conversion outcomes to the Senior Global Officer (Sub-Saharan Africa).
- Keeping up to date with UoP courses, compliance and application processes.
- Assist West Africa Team in obtaining any missing/additional documents from students and agents mandatory for assessment so that offer letter can be issued in a timely manner.
- Conduct follow up calls to students, parents and agents as per requirement.
- Produce reports as and when required in terms of status and student updates
- Respond to all email enquiries within 24 hours of receiving (excluding holiday/weekends)
Continuous improvement:
Contribute to the development of a respectful service culture of mutual support and continuous professional growth
Reports:
There are no direct reports to this position
Key Relationships to Position:
Internal (within the University):
- Senior Global Officer (Sub-Saharan Africa),
- West Africa Regional Manager
- Global Admissions Team
- International Student Advice Team
- UKVI Compliance Team
- Other UoP colleagues as required
- ICP Recruitment and Admissions Team (Nigeria and UK)
External (outside the University):
- Government, including Visa Office
- Agents
- High Schools
- Navitas
PERSON SPECIFICATION
|
No |
Attributes |
Rating |
Source |
|
1. |
Specific Knowledge & Experience |
|
|
|
|
Proven ability to work effectively in an internationally diversified team |
E |
AF, S |
|
|
Work experience in an educational setting, preferably international student recruitment. |
D |
AF, S |
|
|
Working knowledge of a CRM system such as Salesforce or SITS |
D |
AF, S |
|
|
Experience in managing compliance |
E |
|
|
|
Understanding of international higher education compliance policies |
D |
AF, S |
|
|
Understanding of issues related to the admission of overseas students |
D |
AF, S |
|
|
Understanding of higher education issues |
D |
AF, S |
|
|
Experience of living, working or studying overseas |
D |
AF, S |
|
2. |
Skills & Abilities |
|
|
|
|
Strong interpersonal skills and the ability to deal with a variety of people, across levels and cultures |
E |
AF, S |
|
|
Excellent communication and presentation skills, both written and oral |
E |
AF,S |
|
|
Highly motivated, working to, and exceeding, targets |
E |
AF, S |
|
|
Ability to work independently and manage time in challenging environments |
E |
AF, S |
|
|
Excellent organisational skills |
E |
AF, S |
|
|
Successful track record of phone-based communications and customer service |
E |
|
|
|
IT skills including familiarity with word processing and database packages, email and web browsers |
E |
AF, S |
|
|
Excellent attention to detail and an appreciation of the importance of accurate information to stakeholders and compliance with institutional and legal regulations |
E |
AF, S |
|
|
Demonstrate innovative thinking and proactive work habits |
E |
|
|
|
Confidence in decision making |
D |
AF, S |
|
|
Demonstrate proven ability of record keeping, management and sophisticated reporting |
|
|
|
3. |
Qualifications, Education & Training |
|
|
|
|
Good UK honours degree (or equivalent) |
E |
AF |
|
|
Approximately 2 to 3 years of work experience in Study Abroad or customer services, admissions or compliance |
E |
|
|
4. |
Other Requirements |
|
|
|
|
Cultural awareness and sensitivity |
E |
S |
|
|
Stamina and resilience for travel and unsocial hours |
E |
S |
|
|
Professional attitude, conduct and self-presentation |
E |
S |
|
|
Demonstrable business / commercial awareness |
D |
S |
Legend
Rating of attribute: E = Essential; D = Desirable
Source of evidence: AF = Application Form; S = Selection Programme (Including Interview, Test, Presentation)
What we can offer you:
- Career progression and professional development pathways
- A strong, positive and values driven workplace culture
- Collegial and collaborative environment with a commitment to education
- Access to, and support from, a comprehensive and experienced sales and marketing workforce
- Mobility within the business and global locations
- Health & Wellbeing initiatives for you and your family
About Navitas
Navitas is a leading global education provider that has helped generations of learners transform their lives through education. We create life-changing opportunities to learn by delivering an extensive range of educational services to over 70,000 aspirational students across our global network each year.
Diversity and Inclusion
Navitas promotes and embraces an inclusive and diversified workforce. We believe equality, flexibility and diversity in the workplace will deliver a rich and collaborative environment for our employees, students and clients.
We encourage applications from candidates with disabilities, of all ages and genders and diverse community groups.
How to apply
Please apply online by submitting your CV and Cover Letter
Applications close on Thursday, 28th April 2022 however, we reserve the right to progress or confirm applicants prior to close date. Applications received after the close date may be considered pending the recruitment process.
Extra information
For further information or to view other opportunities, please visit navitas.com/careers
Successful candidates will require full working rights in Nigeria.
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