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IT Support Analyst – Taunton – £30,000–£35,000 + Benefits

We’re recruiting an IT Support Analyst to join a well-established organisation with a strong focus on systems, processes and user experience. This is a hands-on role combining day-to-day IT support with involvement in the support and improvement of core business systems.

You’ll work closely with users across the organisation, supporting both standard IT services and a central case management platform.

Benefits for the IT Support Analyst:

• 25 days holiday plus bank holidays (increasing with service)
• Enhanced pension
• Bonus scheme
• Private healthcare
• Life assurance
• Sickness benefit allowance
• Cycle to work scheme
• Health and wellbeing benefits
• Employee discount scheme

As an IT Support Analyst, you will:

• Provide day-to-day IT support across applications, systems and hardware.
• Support and maintain a case management system, including configuration, user support and documentation.
• Assist with system upgrades, enhancements, testing and change activity.
• Create and maintain clear system and process documentation.
• Support basic data tasks, including checks, maintenance and simple reporting.
• Manage support requests via phone, email and in person, delivering a professional service.

What you’ll bring as the IT Support Analyst

• Experience in a hands-on IT support role within a professional or corporate environment.
• Previous exposure to case management or workflow-based systems.
• Strong experience supporting Microsoft technologies (M365, Active Directory, Exchange).
• Basic understanding of database concepts and structured data.
• Ability to balance user support with ongoing system improvement work.
• Clear communicator with strong problem-solving skills and attention to detail.