IT Service Desk Engineer – Gloucester (on-site) - 6‑Month Contract – up to £200/day (Inside IR35)

Must be NPPV3 Cleared

I’m seeking an NPPV3 cleared Service Desk Engineer, for a secure public‑sector organisation. You’ll be joining an established team, providing 1st and 2nd line technical support to internal users across a range of technologies. They work in an ITIL environment and will involve a mix of desk‑side, remote, and walk‑up IT support duties.

Due to the nature of the environment, active or recently lapsed NPPV3 clearance is essential.

Skills & Experience Required:

• Active or recently lapsed NPPV3 clearance (essential)
• Proven experience in a Service Desk / 1st & 2nd Line Support role
• Windows 10 / Windows 11
• Microsoft 365 (Office, Outlook, SharePoint)
• Active Directory & Exchange
• Intune and/or SCCM
• Understanding of ITIL processes (Incident, Problem, Change, Configuration)
• Experience using ITSM tools (e.g. Assyst or similar)
• Excellent communication and customer service skills
• Full UK driving licence