Junior Service Desk Technician  – Midlands (Hybrid. Some travel to customer site) – £25,500k-£26,500

I am seeking a Junior Service Desk Technician to work within an established team, supporting a host of external clients on their networking and telecommunications needs. The successful Junior Service Desk Technician , will provide Technical Support through email, ticketing system, telephone or face to face to a network of external customers. You will be working within a skilled team, escalating tickets when needed and ensuring you stick to the agreed service level agreements.

Must have a drivers license

Benefits:

• 23 days holiday + bank holiday
• Medical Cash plan
• Quarterly wellbeing time
• Enhanced maternity and paternity leave
• Excellent training + paid certifications
• Company activity days

As the successful First line service desk engineer, you will have experience in some of the following:

• Some experience in an IT role
• Have a relevant qualification in IT
• Experience in M365
• Experience resetting passwords
• Understanding of basic networking
• Excellent customer service skills
• Excellent communication skills both written and verbal

Code - INDITND