IT Service Delivery Manager (102877) Cheltenham, England
| Salary: | GBP45000 - GBP55000 per annum + 32 |
IT Service Delivery Manager - Hybrid (Gloucestershire) - £45,000 – £55,000 + Excellent Benefits
I’m seeking an IT Service Delivery Manager for a Public body, based in Gloucestershire. They are looking for someone to manage the delivery, performance, and ongoing development of several critical ICT platforms. This is a strategic role where you'll manage service delivery, drive improvements, and ensure systems meet operational and organisational needs.
Benefits:
- 24 days + bank holiday (increases with length of service)
- Enhanced maternity leave
- Local government pension scheme
- Purchase up to 10 days holiday
- Employee wellbeing
- Cycle to Work scheme
- Discounted gum
- Blue light discount
Requirements of the IT Service Delivery Manager:
- Act as the primary service owner and decision-maker across critical business systems
- Lead user groups and represent the organisation at regional and national collaboration meetings
- Drive system performance, functionality improvements, and service integration across departments
- Own change governance, risk escalation, and compliance processes
- Liaise with suppliers, delivery teams, and governance functions to align with operational and national strategies
- Oversee SLAs, KPIs, and continuous improvement across the core digital policing ecosystem
- Partner with Learning & Development teams to support training, user adoption, and cultural alignment
What You’ll Bring:
- Proven experience managing large-scale ICT systems or services in a complex environment
- Strong stakeholder engagement and service governance capability
- Excellent understanding of management systems like RMS (Niche), Pronto, or similar
- Familiarity with service management frameworks (e.g., ITIL), GDPR/data protection, and cyber security
- Project management exposure (Agile, PRINCE2)
- Confident leadership skills and ability to represent the organisation externally
If you are interested in this role or looking for something similar, please contact Alex directly on alexm@hunterselection.co.uk