IT Service Analyst (102878) Blakeney, England
| Salary: | GBP30000 - GBP35000 per annum + 32 days holiday, government pension + more |
IT Service Analyst - Gloucester (Hybrid working) - £30,000 – £35,000 + Excellent Benefits
We’re looking for an experienced IT Service Analyst to join a collaborative team supporting a core Management Systems and associated platforms used in fast-paced operational environments. You'll be a key player in ensuring the performance, security, and continuous improvement of these vital systems.
Benefits:
- 24 days + bank holiday (increases with length of service)
- Enhanced maternity leave
- Local government pension scheme
- Purchase up to 10 days holiday
- Employee wellbeing
- Cycle to Work scheme
- Discounted gum
- Blue light discount
Requirements for the IT Service Analyst:
- Providing frontline and back-end application support for a Management System and related platforms
- Investigating incidents, resolving system issues, and managing requests for change
- Collaborating with technical teams including developers, DBAs, and network support
- Monitoring performance and coordinating service recovery and updates
- Supporting security, compliance, and data management best practices
- Contributing to testing, release management, and early-life support for system upgrades
- Participating in out-of-hours support and occasionally representing the team at events
What You’ll Bring as the IT Service Analyst:
- Strong IT support experience in complex environments
- Experience with Window o/s, Active Directory, Group Policy, M365.
- Familiarity with Records Management, or mobile data systems (e.g. Pronto) is ideal
- Understanding of ITIL, service management, and change control processes
- Excellent analytical, troubleshooting, and stakeholder engagement skills
- A methodical, security-conscious approach to issue resolution
- Experience supporting or administering Windows Server and Microsoft systems
- Awareness of GDPR, cyber security, and data protection practices
If you are interested in this role or looking for something similar, please contact Alex directly on alexm@hunterselection.co.uk