Service Desk Manager (contract) (102948) Cheltenham, England
| Salary: | GBP300 - GBP350 per day |
Service Desk Manager (Contract) – Cheltenham - Day rate: up to £350/day – up to 3-months
We’re hiring a hands-on Service Desk Manager to lead a small, high‑performing IT support function across multiple sites. You’ll balance people leadership with practical incident/request management, ensuring service quality and continuous improvement.
What you’ll do as Service Desk Manager
- Lead and develop a small service desk team, owning day‑to‑day operations and escalations.
- Drive incident/request workflows, service metrics, and continuous improvement.
- Provide 2nd‑line support when needed and coordinate cross‑team escalations.
- Maintain asset/stock oversight and user lifecycle processes.
- Produce clear procedural documentation and keep knowledge current.
- Collaborate with senior stakeholders on service roadmap and change initiatives.
What you’ll bring as Service Desk Manager
- Track record managing/leading IT support teams (SME or multi‑site).
- Strong hands‑on skills with Windows 10/11 and Microsoft 365.
- Experience with an ITSM platform (e.g., ServiceNow, Jira, Zendesk, Ivanti or similar).
- Familiarity with modern endpoint management, Active Directory/Azure AD, and virtual desktop/app delivery.
- Excellent communication, stakeholder management, and calm problem‑solving in a busy environment.
If you are interested in this role or looking for something similar, please contact Alex MacDermott.
Hunter Selection is a nationwide provider of recruitment services in ENGINEERING, MANUFACTURING, SERVICE & TECHNOLOGY.