IT Technician – Shaftesbury – £28,000 - £33,000

We have an excellent opportunity for an IT Technician to join a growing organisation in an exciting period of growth. This role will involve assisting internal users on their IT issues, ranging across their Microsoft and Application suite. You'll be assisting users via the telephone, emails and tickets, ensuring you are working to agreed SLAs.

Benefits for the IT Technician

• 20 days + bank holiday rising with length of service
• Excellent career development and training opportunities
• Health & wellbeing programme
• Pension
• Discount scheme
• Company events + more

Key Responsibilities for the IT Technician:

• Acting as the first point of contact for all IT Support queries
• Assisting users remotely or face to face, offering deskside support when needed.
• Working closely with team leaders and senior management ensuring tickets are escalated and resolved where needed.
• Researching and documenting solutions to problems on the companies knowledge base.

Required Skills & Experience of the IT Support Engineer:

• Good working knowledge of Windows operating systems (10/11)
• Experience with Office365 applications and environment
• Understanding of Active Directory and Windows Server
• Basic networking skills (TCP/IP, DNS and DHCP)
• Excellent communication skills both written and verbal

If you are interested in this role or looking for something similar, please contact Alex directly on alexm@hunterselection.co.uk