German Speaking 1st/2nd Line IT Engineer (Remote Working) (AW00053) South East England, England

Salary: GBP21000 - GBP27000 per annum

Position:                          German Speaking 1st/2nd Line IT Engineer (Remote Working)

Basis:                                Full Time

Salary/Package:             £21-27,000 depending on experience.


The Company


Planet IT are seeking an ambitious individual who wants an opportunity to launch their IT career; with opportunities for training, qualifications, personal development and real responsibility for delivering excellent quality IT solutions and support for our customers


The Role


The role of 1st/2nd Line Support Technician based in Harwell, Oxfordshire offers variety and challenges with each customer being unique and expecting excellent levels of service. The role includes:

  • Logging, managing and resolving customer IT issues
  • Remote and on-site support
  • Facilitating calls via the hotline system
  • Contribute to ongoing internal training programs
  • Keep up-to-date with developments of Planet IT’s portfolio of products and with wider technology trends
  • Individual self-study to achieve and maintain industry accreditation


About You

Applicants for this 1st/2nd Line IT Support Technician role should be ambitious individuals with a strong work ethic and desire to learn. You must relish having real responsibility and a desire to earn qualifications and further your career. This is a dynamic position within a fast growing organisation. As a 1st/2nd Line Support Technician you will be joining a growing and experienced team in supporting a wide variety of technologies. This is a customer facing role, candidates must be highly presentable and possess excellent communication skills when needed.

 The right candidate must have the following:

  • Minimum of 1 years’ IT experience in a corporate or services environment
  • Excellent troubleshooting and problem resolution skills
  • Provide high level of support for customers
  • Administration of Microsoft operating systems and applications (Office etc.)
  • Good written and spoken English
  • Lenovo, Dell Hardware experience
  • Android/IOS support
  • Active Directory and Outlook
  • Windows XP/7/8/8.1/10
  • Office 2010/13/16/365
  • Ability to work independently under pressure


The following skills are desirable:

  • MAC Environment
  • Microsoft domain infrastructure; Exchange, group policy, DNS, DHCP, Active Directory etc. 2008 – 2016
  • MCP or equivalent qualification(s) preferred (or working towards them)
  • Driving license and own transport essential




  • Training and progression available
  • Annual increments are subject to achieving performance management targets.
  • 5hrs per week
  • Private Health care
  • 20 days Annual leave per year.
  • 21-27k depending on experience


Why Planet IT?

  • A dynamic, young, successful and friendly environment who actively promote career progression
  • A thorough and continuous training program
  • The opportunity to progress your career within an ever expanding company