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Role: 3^rd Line IT Engineer

Location: Oxford

Salary: £35,000 - £45,000

‍Profile

My client is a growing MSP based in Oxford and due to continued growth, they are looking to add a 3^rd Line Engineer to their team.

The 3rd Line IT Engineer is a client-facing role responsible for resolving high-level technical issues, supporting client infrastructure, and contributing to changes. This role operates within a structured MSP service environment, requiring adherence to ticketing processes, SLAs & utilisation targets, while maintaining a high standard of customer service and technical output.

In this position you will be supporting clients remotely whilst also visiting them onsite.

Key Responsibilities

• Troubleshoot/support/maintain platforms included in our core technology stack
• Woking at a technical 3^rd line level
• Act as a primary escalation point for 1st and 2nd line engineers
• Take ownership of priority and complex tickets through to resolution
• Deliver technical elements of IT changes, led by senior staff (implementations, migrations, upgrades)
• Work with internal and client stakeholders to ensure successful change delivery, with minimal disruption

Essential/Desirable Skills

• Enterprise firewall management
• Networking (switching, access points)
• Server Management (Windows, Linux)
• Email solutions
• Document management solutions
• Cloud-based email filtering
• MDM (Windows, Mac, mobile)
• Identity Management Platforms
• Security tools (SIEM, Managed Detection and Response)
• Managed Backup and Disaster Recovery
• AI platforms

If you have worked in a MSP previously that would be a massive plus for this position.

If this position is of interest, then please apply ASAP.

INDIT