Role: IT Support Engineer (Hybrid)

Location: Mayfair, London

Salary: £32,000 - £38,000

‍Profile

We are seeking a proactive and technically skilled IT Support Engineer to join our growing client who is well respected in the retail sector.

The ideal candidate will provide hands-on support for hardware, software, and network issues, ensuring smooth day-to-day operations across the organization.

This role is perfect for someone who thrives in a fast-paced environment and enjoys solving problems with a customer-first mindset.

Key Responsibilities

• Provide first and second-line technical support to internal users via phone, email, and in-person
• Diagnose and resolve hardware, software, and network issues across Windows, macOS, and mobile platforms
• Install, configure, and maintain desktops, laptops, printers, and other peripherals
• Manage user accounts, permissions, and access rights in Active Directory and Microsoft 365
• Monitor and maintain IT systems, ensuring uptime and performance
• Document support issues and resolutions in the ticketing system (e.g., Jira, ServiceNow)
• Assist with onboarding/offboarding processes including device setup and account provisioning
• Support remote users and troubleshoot VPN, connectivity, and collaboration tools
• Collaborate with other IT team members on infrastructure upgrades and projects
• Ensure compliance with IT policies, security protocols, and data protection regulations

Core Skills & Experience

• Proven experience in IT support or helpdesk roles (2+ years preferred)
• Strong knowledge of Windows OS, Microsoft 365, and networking concepts
• Familiarity with Active Directory, Exchange, and remote desktop tools
• Excellent troubleshooting and communication skills
• Ability to prioritize tasks and manage time effectively
• Relevant certifications (e.g., CompTIA A+, ITIL, Microsoft MCP) are a plus

This is a great opportunity for a candidate to work for a growing organisation.

If this position is of interest, then please apply ASAP.