Position: Desktop Support M365 - 12 months FTC

Location: Hemel Hempstead

Salary: £30k - £35k

Benefits:

• Free Lunch
• Free Refreshments
• Pizza Friday
• Chocolate draw
• Free Parking
• Fruit / Snacks
• Break out room
• Flexible time

Summary Role:

• Desktop support role will be the focus of this job and managing the IT Support mailbox, where the requests mainly come from
• Supporting Windows 11/10/7 end user support
• Supporting Mac OS
• Supporting Microsoft 365 – Admin, Exchange, Entra, Intune, etc.
• Creation and maintenance of users and groups in 365, seeking approval when required
• Being on hand and available when needed physically in the office
• Remotely supporting offices from around the world
• Maintain on premise AD
• Troubleshooting email issues through Mimecast and Exchange 365
• Ensuring newly built laptops are connected to InTune
• Support various company applications and systems:
• Deskbird – used for schedule management, hot desk and parking space booking
• KnowBe4 – used for our cyber security training
• Sophos – used for endpoint antivirus and firewall management across the offices
• Synology – used for NAS in various offices and locations
• Microsoft Dynamics – used by the Commercial team for CRM
• Ubiquiti – used for wifi in the UK office
• Meraki – not currently licensed, but there are still active devices plugged in in various offices
• CodeTwo – used to apply signatures on our Exchange emails

• Being in charge and staying on top of the IT Support mailbox

Keeping the inbox up to date and tidy

• Responding to each email as it comes in, there are some standard templates when needed
• Information gathering for any tickets that need to be escalated
• Liaising with Engineering when required, quite a bit of crossover with the support in the UK for various bits like wifi, laptop imaging, software, server rooms etc.

• Managing starters and leavers

• There is a document to be kept up to date, where you can also keep track of when this is done

• Following the process for each starter and leaver, there is a document on each process

• Maintaining the IT documentation

• Ensuring user guides are kept up to date

• Maintaining the distribution lists spreadsheet as groups are created/deleted

• Maintaining the Microsoft 365 environment so that it remains tidy, and a standard runs throughout

• Assisting the team with any documentation, organisation or communication needs (Dave E, Nic, Dave G)

• Making sure toner for printers are kept in stock, replacing in the printers as needed

Ordering new license as required, adobe, Microsoft 365

INDIT