Position: Senior MSP Engineer

Location: Reading

Salary: £35-45k

Benefits

• 22+ Days Holiday and rising (plus bank holidays)
• Flexible working (WFH incentives)
• 10% Matched Pension Contribution
• Career Development
• Cycle Scheme
• Car Parking

Primary Purpose

Our client are a leading Managed Service Provider, CRM and Software Development company, and are currently seeking a highly skilled Technical Support Engineer to join our dedicated team.

The ideal candidate will provide enterprise-level technical assistance and support to our customers, ensuring smooth

operation of computer systems, software, and hardware. This role will be a full-time position based out of our

Silchester office with around 60% of your time spent onsite at customer sites. (majority within a 50-mile radius of

Silchester)

Key Responsibilities

• Offer technical support to customers via phone, email, or in person
• Provide routine onsite visits to customers, as well as also dealing with onsite escalations
• End-to-end project delivery, providing solution implementation, project management and pre/post-project
• support
• Ensure all projects are delivered and installed within the timescales set.
• Troubleshoot and resolve issues related to operating systems, software applications, and hardware
• components, including but not limited to (desktops, laptops, servers, monitors, printers, routers, switches,
• phones, firewalls and access points).
• Work across technologies in key areas, including Windows Server, Cloud (Azure & M365), Active Directory,
• Virtualization (Hyper-V and VMware), Exchange and IT Security & Networking.
• Assist with setting up and configuring computer systems.
• Conduct software troubleshooting and recommend solutions.
• Communicate effectively with customers to understand and address their technical concerns.
• Provide technical support where required (pre & post project)
• Assisting other team members including communicating company strategies, team goals, project deadlines,
• identifying training needs and skill management.
• Carrying out site surveys and creating technical documentation.
• Collaborate with the IT support team on escalated more complex issues.
• Pre-sales support for Directors, communicating with new & existing customers.
• Proving a technical handover to the Service Desk.

Desirable:

• 5+ years proven experience in a customer facing technical support role within an established MSP.
• Excellent verbal and written communication and soft skills, inspiring confidence while leading customers
• through the steps to resolve issues via phone, and email.
• Microsoft 365 \ Teams \ Exchange \ SharePoint, Intune and Autopilot.
• VMWare ESX, vCenter and/or Hyper-V.
• Various Backup Systems, Enterprise Firewalls (Sophos XGS) and Email Security Platforms (Mimecast &
• Symantec).
• LAN, WAN, VLAN, VPN and Enterprise Wireless inc. MFA
• Certifications or a technical qualification in IT.
• Ability to write reports and technical documents.
• Good knowledge of Sophos, Egnyte and Ubiquiti would be highly beneficial.
• Exceptional attention to detail.
• Must have the resilience and ability to work under pressure.
• Must have the ability to work alone, and as a member of the team

INDIT