Senior ICT Consultant (AW000339) Newbury, England
| Salary: | GBP30000 - GBP32000 per annum |
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Job Title |
Snr IT Technician |
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Salary |
£29,000 - £32,000 |
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Location |
Newbury |
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Job Summary |
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This is an exciting opportunity to join our national ICT Managed Services team. The role is to manage the day-to-day operation of the ICT environment within one of our education establishment customers to contribute to the provision of customer-focused, cost-effective IT support services, supporting students, teaching, and administrative staff. The applicant will be responsible for maintaining effective service delivery standards and will provide hardware and software support to the school’s IT department to ensure a high standard of service to students and staff. Applicants will have excellent interpersonal, communication and technical skills, together with the ability to work accurately under pressure and independently or as part of a team. |
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Key Responsibilities |
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§ To provide a professional 2nd & 3rd line technical advisory and diagnostic support service to client customers within a Service Desk environment during the service window. § To provide a professional and effective first-line remote network monitoring and management service to customer environment. § To ensure that all reported technical issues are dealt with professionally and competently and that they are recorded on the Service Management System and are resolved within the customer’s Service Level Agreement. § To provide an effective communications interface between the school customers and the various groups. § Provide 2nd and 3rd line technical support and call logging services to the school. § To report and manage any incident that requires the services of a third-party organisation. § To monitor/manage call queues to ensure that support calls are being escalated and resolved within agreed SLA’s § To action any asset change in compliance with the Change Control Procedure § To complete additional ad hoc project work, as required § To assist the Network Manager by carrying out reasonable requests for additional duties as and when required. § To make recommendations on potential improvements to working practices and performance to improve service levels and customer satisfaction. § To contribute to EE’s solution library of fixes to common issues. § To always keep the working area clean & tidy.
Key Requirements: § Good working knowledge of Microsoft Desktop & Server Operating Systems and applications is essential. § Good working knowledge of Active Directory and Group Policy. § Good understanding of TCP/IP, DNS, DHCP and VLANs. § Experience of using a call management system and working to SLAs. § At least two years’ experience within the education sector. § To be prepared at notice to work occasional evenings and weekends.
Interpersonal and Communications Skills § Excellent verbal and written communication skills. § Pro-active approach to work. § Ability to communicate complex technical issues to non-technical staff and pupils. § Ability to communicate across wide range of ages, experience, and abilities. § Excellent customer relations skills. § Ability and willingness to share knowledge across the team and with customers to aid learning and proficiency. § Be able to work, unsupervised, on own initiative. § Keep abreast of new developments in software and hardware. |
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INDIT