POST TITLE: IT Officer

LOCATION: Central Oxford

SALARY:  £32,000 £38,000

COMPANY BENEFITS:

• Excellent Pension scheme (18%)
• Free access to 44 colleges in Oxford including Botanic Gardens
• Free lunch provided (when kitchen is open)
• Free access to on-site gym
• Learning & development

Job Role:

 You’ll join a small, collaborative team where everyone contributes across the full spectrum of support. With responsibilities ranging from first-line queries to advanced troubleshooting, this role is ideal for someone who enjoys variety and problem-solving at all levels. While support is the core function, you’ll also have opportunities to learn and grow through exposure to new technologies and involvement in project work.

EXPERIENCE

• Excellent face-to-face customer service skills
• Extensive practical knowledge of Windows desktop operating systems (primarily Windows 11)
• Proven problem-solving and troubleshooting ability
• Solid understanding of workstation hardware
• Working knowledge of mobile operating systems (Android and iOS)
• Basic understanding of networking concepts and equipment
• Ability to produce clear and accurate documentation
• Basic knowledge of Active Directory Domain Services (AD-DS) principles (e.g. user authentication, group policies, organisational units)

Desirable

• Hands-on experience administering Active Directory Domain Services (AD-DS) in a production environment
• Familiarity with audio-visual equipment
• Familiarity with macOS
• Awareness of IT security concepts
• Familiarity with virtualisation technologies
• Familiarity with print management solutions
• Understanding of software and hardware asset management principles
• Basic knowledge of SharePoint Online

INDIT