This position is no longer open for applications

Job Title – HR Service Delivery Manager

Salary - £70k-£80k

Location – Remote – London Travel Occasionally

Benefits - 25 days holiday, Private healthcare, Professional development

Our client is a Global business that spans across 13 countries, with all diverse but connected ways of working. This is a role to really make a difference across the world, helping the next generation of students to progress and thrive because of the work you do.

Purpose

As a HR Systems Service Delivery Manager (& Service Owner), you will be responsible for management of the application support teams for HR Systems across the client’s global estate.

Reporting to the Director of Global Applications, you will be accountable for ensuring that application services are seamlessly delivered to our business customers. The Service Delivery Manager will work collaboratively with Product Owners, team managers, and external business and IT stakeholders to ensure service excellence is delivered in line with customer expectations as agreed within existing application service descriptions.

Key Accountabilities

• Responsible for working closely with the Product Owners, Project Managers, and senior stakeholder to manage the product backlog, refine priorities, manage risks, and agree business requirements
• Manage the finance technology estate, architecture, support & development teams (onshore & offshore) by providing leadership and direction, motivating their performance, and creating loyalty and retention.
• Maintaining high performance levels for BAU, service-related processes, and implement improvement activities where necessary to maintain zero major system outage during business hours.
• Have accountability for the overall finance systems and integration requirements and delivery.
• Work closely with development and project teams to ensure readiness for BAU
• Take ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews
• Accountable for compliance with company standards (legal, commercial etc) through the delivery process
• Ensure that systems, procedures & methodologies are in place to support outstanding service delivery
• Take an active approach for monitoring, service reviews and service improvement (using ITIL standards)

Person Specification

• Minimum 3 years’ experience of HR systems is required, with ideally 1 year minimum working with Cornerstone/CSOD.
• Demonstrate experience of staff management ideally in a global setting and cross functional teams
• In-Depth knowledge of escalation procedures, Incident Management and other disciplines related to Service Delivery
• Experience in dealing with third-party provided services including outsourced / augmented teams
• Demonstrable stakeholder management skills including examples of negotiation
• Robust experience of working with cross-functional teams
• System operations knowledge, including ITIL and management of system change
• Proven technical ability combined with strong business acumen
• Strong communication and presentation skills with the ability to convey technically complex information clearly and concisely
• An understanding of integration and testing activities is a distinct advantage
• Strong attention to detail and delivering service excellence

INDIT